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Getting Help

Eythio includes a built-in help assistant so you can find answers and reach a person without leaving your work. You will find it as a floating button in the corner of the app, and the same assistant is available right here on this documentation site.

Opening the assistant​

Click the help button in the bottom corner of the screen. A panel opens with a friendly prompt asking what you need. From the home screen you can:

  • Pick a guided option (for example, "Browse FAQs" or "Talk to support").
  • Type a question in your own words.

Searching for answers​

Type your question and the assistant searches the help content for you. It looks in two places at once:

  • FAQs — short, curated answers to common questions, shown right in the panel.
  • Documentation — relevant pages from this site, shown as a card with a short summary and a Read full doc link.

If something matches well, you will get an answer immediately. If you mark an answer as helpful or not helpful, that feedback helps improve the suggestions over time.

Guided flows​

Some help is offered as a short, step-by-step flow. The assistant asks a question, you pick an option, and it walks you toward the right answer — or hands you off to a support ticket if you need a person. These flows are maintained by the support team and updated as the product changes.

Talking to a person​

If the assistant cannot resolve your question, you can escalate to support. This creates a support ticket with a short description of your problem. When you escalate after chatting with the assistant, the earlier conversation is attached automatically, so you do not have to repeat yourself.

You can:

  • Add details describing what you were trying to do.
  • Attach a file such as a screenshot (up to a few megabytes per file) to help explain the issue.
  • Follow up by replying on the ticket. You will be notified when support responds.

Getting help from the docs site​

You do not need to be signed in to ask a question on this documentation site. Visitors can open the assistant, search the FAQs and docs, and even create a support ticket as a guest by leaving a name and email. You will get a link to come back and continue the conversation.

Tips​

  • Be specific. "Kanban swimlanes aren't saving" finds better answers than "board broken".
  • Check the linked docs. The "Read full doc" cards point to complete guides on this site.
  • Escalate when stuck. A real person will pick up your ticket, and your chat history comes along for context.